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What every good lawyer should know

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What every good lawyer should know
By
Chris William Sanchirico
Most lawyers are too busy earning their fees to worry
about customer care, public relations, office management or
marketing. Or so they think.
In the current economic climate it is becoming
increasingly important for lawyers to turn their attention to the
more commercial aspects of practice development. Iain Campbell shows
how this can be achieved, without compromising the quality of advice
-- and without adding to the already straining workload.
Areas covered include:
* making the right impression
* adapting services to meet customer needs
* handling complaints
* billing
* office management
* how to get more work from existing clients
* how to get new clients
* and much, much more....
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