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BUSINESS PROCESS OUTSOURCING, DATA PROTECTION & INFORMATION SECURITY
By
RODNEY D RYDER
Rodeny D. Ryder ”BUSINESS PROCESS OUTSOURCING, DATA PROTECTION & INFORMATION SECURITY” EDITION 2007 (BPO Policy, Law & Practice alongwith Draft Outsourcing Agreements / Arrangements, Global Legislations focusing on BPO, etc.) aims to address essential data privacy and security concerns within the realm of Outsourcing and the essential legal issues in outsourcing. There are a number of themes and areas of focus within the realm of outsourcing; particularly data privacy and security issues. Readers will note that data privacy and security are dominant themes that pervade this text. Outsourcing to India is occurring against the backdrop of a legal system in the midst of a march towards maturity.
Over the past several years, there has been a vigorous debate over the benefits of outsourcing. In conventional discourse outsourcing has come to signify the transfer of services to markets where costs are lower to employers. There is no shortage of stories that discuss how American companies have been increasingly turning to cheaper workers in places like India, China, and Brazil to perform lower-skilled, labor intensive jobs, such as staffing those now famous call-centers. Paralleling this trend, high-technology firms like Microsoft and Dell during the past decade have been hiring sophisticated software engineers in developing countries. As New York Times columnist Thomas Friedman has written, because of the worldwide reduction in economic and trade barriers previously noncompetitive countries are now able to compete against advanced industrialized states. In fact according to Friedman, progress in technology, telecommunications, the internet, and outsourcing have all helped the world become more “flat.”
The text examines critical elements in the outsourcing process with emphasis on intellectual property management, data privacy, cross-border data transfer and security. In the context of security, the text examines security in the context of internal and external measures. There has been a conscious attempt to include guidelines, sample forms and precedents.
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